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Frequently Asked Questions

If you find yourself pondering about our Fresh Chilli Jam birthday celebrations, whether it's shipping, contact information or general promotion info you should find your answer below! 

Select the relevant FAQ to reveal the full details.

Winners will be notified immediately online and confirmed by email to the address provided on entry.

Winners will be notified immediately online and confirmed by email to the address provided on entry.

Purchase any promotional Tracklements Fresh Chilli Jam from Waitrose, Sainsbury's, Booths, Ocado, delis, farm shops or independent retailers.

TAKING PART

Entries are limited to one barcode per entry per day. Entries received by any other means than that stated above will be rejected.

Only a maximum of one prize may be won per person in the course of the promotion. Additional wins will not be fulfilled and the prize will be entered back into the available prize pool.

In order to take part in this promotion participants should follow the steps noted below:
1 Entrants must retain their receipt showing a date of purchase during the promotional period and prior to date of entry and their promotional packaging as they will be needed to validate a win
2 Scan the QR code on pack
3 Enter the 13 digit barcode found on the back of the promotional pack
4 Enter full name, address (including town or city, county, postcode and country) and a valid email address.

INTERNET ISSUES

If your entry to the competition was successful, you will be sent an email to the email you used to enter on whether you have won a prize or not. If the problem persists then please get in touch with team@winwithtracklements.co.uk who will be able to assist you.

Get in touch with team@winwithtracklements.co.uk who will check whether or not there is a win associated with the details you provided. If you are a winner, you will be awarded your prize.

Get in touch with team@winwithtracklements.co.uk who will be able to assist you.

MY DETAILS AND PRIVACY

From time to time, we may share entrants' personal data with our agents / representatives to assist with administering the promotion, contacting entrants and prize fulfilment (as necessary) in line with the Data Protection Act 2018.

Yes. You can still enter the competition if you don't accept the marketing terms.

PRIZES

What Can I Win

During the Promotion Period there are a total of 240 “winning moments” (prizes) to be won. This includes:

Platinum Prizes:

Gold Prizes:

Silver Prizes:

Bronze Prizes:

CUSTOMER SERVICES

If it has been over 5 working days and you haven't been contacted by the Win With Tracklements Marketing Team, you can get in touch by email at team@winwithtracklements.co.uk or by calling 01524 68446.

If you're having trouble with your prize claim, please get in touch with the Win With Tracklements  Customer Care via team@winwithtracklements.co.uk or by calling 01524 68446 (open Monday to Friday, 9am-5pm).


Iconic milk drink with 20g of protein per can Iconic milk drink with 20g of protein per can

A handy filling pick-me-up A handy filling pick-me-up

Enriched with essential vitamins & minerals Enriched with essential vitamins & minerals

Mix it with your favourite cocktail/mocktail Mix it with your favourite cocktail/mocktail

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